Warranty & Repairs

If you can't find the information you are looking for, then please feel free to contact us.

Call us +44 75 8630 8119 or
drop us a message at
customercare@jeweltreelondon.com

We Stand by Our Quality

We are passionate about designing timeless pieces that are of the best quality. To ensure that you can shop confidently with us, we offer you a 12 month warranty with every handcrafted Jewel Tree London piece that you purchase.

This warranty gives you the access to a free re-plating and repair service for 12 months. And after that? We offer a lifetime repair and re-plate service for a small fee.

Click here to know more

WHAT SERVICES ARE AVAILABLE?

Replating

Resizing

Urban Bar Lapis Lazuli Necklace and Ring

Repairing

How Does the Warranty Work?

Simply follow the instructions for the option below that best describes how you purchased or received your piece. If you’re outside the warranty don’t worry, you can take advantage of our Lifetime Repair Service, we will apply a repair charge that will trigger a new 12 months Warranty on your piece.

I purchased my jewellery at JewelTreeLondon.com

Send us an email on customercare@jeweltreelondon.com with your email address and online order number (which is at the top of your order confirmation email and starts WEB, ENG, etc). We will provide you with the paperwork and shipping label you need to send your jewellery back to us. If you can’t find your order number you can also login to your account to see a list of all your orders.

I purchased my jewellery at a Jewel Tree Pop-up store

Send us an email on customercare@jeweltreelondon.com with your email address and purchase receipt. We will provide you with the paperwork and shipping label you need to send your jewellery back to us. 

I received my jewellery as a gift

Send us an email on customercare@jeweltreelondon.com with your email address and proof of purchase/Gift receipt. We will provide you with the paperwork and shipping label you need to send your jewellery back to us. 

No Proof of Purchase

If you can’t find your proof of purchase, don’t worry. You can still take advantage of our Lifetime Repair Service, for a small fee – this will also trigger a new 12 months Warranty on your piece. To do so, send us an email on customercare@jeweltreelondon.com with your email address and we will provide you with the paperwork and shipping details you need to send your jewellery back to us. 

Outside of Warranty

If your piece is outside the 12 months time-frame don’t worry, we can still service your jewellery with our Lifetime Repair Service, for a small fee. This will also trigger a new 12 months Warranty on your piece. To take advantage, send us an email on customercare@jeweltreelondon.com with your email address and we will provide you with the paperwork and shipping details you need to send your jewellery back to us. 

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Quality Assured

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