Delivery Information

If you can't find the information you are looking for, then please feel free to contact us.

Call us +44 75 8630 8119 or
drop us a message at
customercare@jeweltreelondon.com

We’re open but here’s what’s different

We’re open online, but here’s what’s different as we strive to ensure the health of our customers and teams:

Our warehouse team are taking the recommended measures to ensure safety when packaging orders.

All deliveries between Monday to Saturday are despatched within 2-3 working days.

Shipping Method

Cost

Order Before

Timeframe

UNITED KINGDOM

Standard Delivery

(mainland UK only)

Free on orders over £95

or £5 on orders below £95

1pm Monday-Thursday

(excluding bank holidays)

Despatched within 2-3 working days

UK Next Day Delivery

£10.00

1pm Monday-Thursday

(excluding bank holidays)

Next working day

Nominated Saturday Delivery

£12.00

1pm Monday-Friday

Nominated Saturday

Nominated Sunday Delivery

£12.00

1pm Monday-Friday

Nominated Sunday

EUROPE

Standard

£10.00

1pm Monday-Friday

Despatched within 2-3 working days

Standard

Free on orders over £150/$200(USD)/€175(Euro)

1pm Monday-Friday

Despatched within 2-3 working days

INTERNATIONAL

Standard

£12.00

1pm Monday-Friday

Despatched within 2-3 working days

Standard

Free on orders over £200/$250(USD)/€225(Euro)

1pm Monday-Friday

Despatched within 2-3 working days

You will receive an email with your tracking details once your order has been despatched. Please Contact Us if you have any questions or concerns about your order delivery.

Custom duties and taxes

Please note that international orders may be subject to customs or import duties and tax charges once they reach their destination country outside of the UK. We do not cover this cost so you will be responsible for paying any import charges that may be added. As customs vary from country to country, unfortunately we can’t advise on these charges, and would recommend you contact your local customs office for more information before placing your order.

Where don’t you ship?

Sadly we’re unable to ship to the below countries due to customs restrictions:

EUROPE

Russia, Ukraine, Aland Island, Bouvet Island, Macedonia, Moldova, Switzerland, Latvia

AMERICA

Netherland Antilles

NORTH AMERICA

St Pierre and Miquelon, St Vincent & the Grenadines, Svalbard & Jan Mayen Islands

ASIA

India, Indonesia, British Indian Ocean Territory, Christmas Island, Cocos (Keeling) Islands, Iran, Democratic Peoples Republic, Laos, Myanmar, Palestinian Territories, Syrian Arab Republic, Tajikistan, Turkmenistan, Yemen

AFRICA

Central African Republic, Comoros, Cote d’Ivoire, French Southern Territories, Guinea-Bissau, Mayotta, St Helena, Tanzania, Western Sahara

OCEANIA

Micronesia, Nuie, Norfolk Island, Northern, Tuvalu, Marina Islands, Timor-Leste, Tokelau

SOUTH AMERICA

Falkland Islands

Can I pick up my order?

Not yet. We currently do not provide a click and collect service.

Can I change/cancel my order once placed?

Once an order has been placed we are unable to make any changes or cancel your orders.
You can return your order once you have received it, please find further details in our Return Section

Can my parcel be redirected?

We are unable to redirect orders once they have been dispatched, so please supply an address where you will be available to sign and receive your order. If you wish to redirect your parcel, please contact the courier company with your order directly.

Can I delivery to a PO Box Address?

We are unable to deliver to PO Box numbers, BFPO addresses, mail-forwarding addresses and temporary residence addresses. This is to ensure the undamaged delivery of your Jewel Tree London order and that all our orders require a signature for delivery.

Tracking queries?

We provide tracking numbers once your order has been dispatched and this is on your despatch email

UK standard delivery – Royal Mail
UK Free Delivery- DPD
Europe (Inside EU) – DHL/FEDEX
International (Outside of EU) – DHL/ FEDEX

Do I need to sign for my Parcel?

For security purposes, all Jewel Tree London deliveries require a signature. All mainland UK next-day deliveries are sent via DPD and you will receive a notification on the day of delivery via text or e-mail.

How long will my personalised order take?

Please allow 7-10 working days for your order to be despatched (excluding weekends) for engraved and monogrammed items. Orders that have both a personalised and non-personalised item cannot be split into two separate shipments.

To check on the status of an order, please Contact us quoting your order number.

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