Free shipping on all orders over £85

Orders & Payments

1.   INTRODUCTION

  • This website jeweltreelondon.com (the “Site”) is provided and operated by ZAMA-NATH LONDON LIMITED (“we”, “us” or “our”). We take the privacy of your information very seriously and believe that it is important for you to know the types of information we collect from the Site and how we treat information we may receive from you.
  • By using the Site and purchasing any products via the Site, you are agreeing to be bound by this privacy policy in respect of the information we collect about you. Refer to PRIVACY POLICY. By continuing to access the jeweltreelondon.com site you are deemed to be accepting and consenting to the practices described in the terms and conditions, which may be updated by us from time to time and shall signify your agreement to be bound by the modified terms and conditions.
  • To purchase Products from us you must be over 18.

2.   ZAMA-NATH LONDON LIMITED

  • You can contact us by email at customercare@jeweltreelondon.com or call (+44) 075863 08119
  • We are ZAMA-NATH LONDON LIMITED is registered in England and Wales at Companies House. Our current registered office is: 2nd-3rd Floor, 39 St Charles Square, London W10 6EN

3.   TERMS OF SALE

By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.

4.   CONTRACT

No contract will exist between you and Jewel Tree London of ZAMA-NATH LONDON LIMITED for the sale of any product unless and until Jewel Tree London has accepted your order with confirmation that it has been dispatched. That acceptance will be deemed complete and will be deemed for all purposes to have been effectively communicated to you at the time Jewel Tree London sends an order dispatched email, and payment is taken from your credit / debit card. Our acceptance of your order brings into existence a legally binding contract between us. Only adults (persons aged 18 and over) are entitled to enter into legally binding contracts.

5.   PRICING, PAYMENT AND SHIPPING

The prices payable for ordered goods are as set out in our website. All prices are inclusive of VAT in the UK and EU. Delivery charges will be clearly displayed when selected and included in the total cost. Standard delivery is free within the UK for purchases made for £85 or more and sent on a Delivery Duties Paid Service, meaning that no additional customs or tax charges will be applied.

6.   RETURNS

  • Our returns policy can be found at Returns & Exchange. By consenting to these terms and conditions, you acknowledge and agree to be bound by the terms of our privacy policy.

7.   PROMOTION & OFFER CODES

The following conditions apply to all Jewel Tree London Promotion and Offer codes:

  • Only one code can be used per transaction, unless otherwise specified.
  • Codes can only be applied to full price items (they are not available on sale items).
  • Codes are non-transferrable and no cash alternative is available.
  • Orders must be made prior to 23:59 on the closing date, if specified.
  • All offers are subject to stock availability.
  • Offers are subject to change at any time.
  • All other Jewel Tree London Terms and Conditions apply.

8.   PRIVACY POLICY

Our privacy policy can be found at Privacy & Security. By consenting to these terms and conditions, you acknowledge and agree to be bound by the terms of our privacy policy.

9.   LIMITATIONS OF LIABILITY

So far as permitted by law, and except in respect of death or personal injury arising from negligence, we exclude any liability for loss or damage of any kind resulting from the use of the site (including the reliance upon any information contained on it).

10.   GOVERNING LAW

These terms and conditions will be governed by and construed in accordance with English Law. You and Jewel Tree London of ZAMA-NATH LONDON LIMITED irrevocably submit to the non-exclusive jurisdiction of the English Courts.

11.   INTELLECTUAL PROPERTY

The entire content of the website, including all jewelry design, copyright, trademarks and other intellectual property rights it contains, including the use of the name Jewel Tree London is the sole property of ZAMA-NATH LONDON LIMITED and its licensors.

You may store, print and display the content supplied solely for your own personal use. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this website nor may you use any such content in connection with any business or commercial enterprise.

12.   ACCESS

Access to this website is permitted on a temporary basis, and we reserve the right to withdraw or amend the services without notice. We make no warranty that this site will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that this site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the materials. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through this site.

13.   ENTIRE AGREEMENT

These terms and conditions set out the entire agreement between you and Jewel Tree London of ZAMA-NATH LONDON LIMITED in respect of the sale, purchase and use of the goods. They supersede any previous agreement or understanding in relation to the subject matter hereof. No variation of these terms and conditions are binding on us unless agreed by us in writing.

14.   GIFT MESSAGES

We are unable to process any gift card messages using profanities or inappropriate language. Where possible, we will contact you to seek an alternate gift message, or you will be able to cancel the order.

ORDERING & PAYMENT

BROWSING ON THE SITE

There are a number of ways to find the product you are looking for:

  • Search
  • Use the search box in the top right hand corner of the site.
  • Select a category
  • Select a category from the Jewellery drop down menu found at the start of the main navigation menu. eg. Rings
  • Select a collection
  • Select a collection from the top navigation menu eg. Cardinal
  • View all
  • Click on Jewellery found at the start of the main navigation menu. You will then be able to filter by stone, metal finish, colour and collection and sort by price, best sellers and new items.

OUT OF STOCK ITEM

  • If an item on our website is out of stock, you will see the message ‘Out of Stock’ or ‘Sold Out’ as the case may be on the product page as well as expected availability timeframe.
  • You may still order the item by clicking the ADD TO BAG button. Once at the CHECKOUT stage, you can select ‘Send my items together’ to have all items grouped into one delivery, or, ‘Split my Order’ at no extra cost to receive in stock items immediately and out of stock items in a later delivery.
  • You will receive a despatch notification email when each order is on its way to you.
  • Alternatively, you can adde the products that are out of stock to your Wish List for future reference.

      RING SIZE GUIDE

All our rings are available in standard UK sizes K, M and P and our stacking rings are additionally available in size I. If you require a size outside this range, please drop us a note.

  • To find out your ring size, please refer to our Ring Size Guide.
  • Non-Standard ring sizes may need to be custom ordered, the result of this tailored service is a delay in delivery.
  • You can get your ring resized free of charge, as long as you have proof of purchase.

FREE RING SIZER

To receive a Ring Sizer free of charge in the post, please complete the FREE RING SIZER FORM

HOW TO MEASURE

You can measure your existing ring size yourself by printing the attached guide and following the instructions.

Click to Print INTERNATIONAL SIZE GUIDE

PLACING AN ORDER

Once you wish to purchase an item, select the relevant colour and size (if applicable) and then click ADD TO BAG. Your item will be added to your Shopping Bag and a small box will appear in the top right hand corner of the site to confirm your selection.

You can view your Shopping Bag at any time by clicking on SHOPPING BAG on the top right hand corner of the site.

Once you are ready to place your order, simply visit SHOPPING BAG and click PAY SECURELY NOW to continue.

PAYMENT

At the checkout, you can proceed as a guest or create an online account with us once you have placed your order. By creating an online account, you can enjoy a quicker checkout process in the future and save your delivery and payment details. If you are an existing customer, you will be able to log in to your account.

METHODS OF PAYMENT

We accept the following cards for payment of purchases made online:

Payment Methods

Payment will be taken from your credit or debit card as soon as you have placed your order. To ensure safe shopping, we are Verisign certified. For more information on Privacy and Security. please click here.

We accept Paypal as a method of payment. If you select this option in the checkout, you will be redirected to Paypal where you can either create an account or login to an existing account and arrange payment of your order. You will be redirected to the website once your order is received.

CURRENCIES

We show prices and accept payment in the following currencies: British Pound and Euro.

If you are experiencing difficulties with your payment or order please contact our

Customer Care team on +44 (0) 75863 08119

GIFT ORDERS & PACKAGING

All of our orders come beautifully wrapped and packed in our branded boxes, free of charge.

If you would like to include a gift message in your parcel please fill out the GIFT MESSAGE section during the checkout process. Your message will be printed on branded Jewel Tree London stationary exactly as you have entered it on the website and we will include a gift receipt rather than an invoice. Alternatively, you can select to receive a blank gift card to write your own message.

ORDER CONFIRMATION

Once your order has been placed and payment accepted, a confirmation message will appear on screen showing your order reference number.

An order confirmation e-mail with details of your order (including your reference number) and payment acceptance will also be sent to the e-mail address provided. This e-mail is only an acknowledgement of receipt of your order. Your contract to purchase these items is not complete until we send you an e-mail notifying you that the items have been dispatched. You will receive a second email when your order has been dispatched.

CHANGING OR CANCELLING AN ORDER

If the item you ordered is in stock, we generally process and prepare your order for dispatch immediately, so it may not be possible to make amendments or cancel your order.

Please contact our Customer Care team immediately and we will advise as to what action can be taken. If your order has already been dispatched, then please return it to our Customer Care team, following the steps in our Exchange & Returns policy.

PROMOTION & OFFER CODES

To redeem a Promotion or Offer Code, add the code to the VOUCHER / OFFER CODE

box on your Shopping Bag page and click UPDATE. The following conditions apply:

  • Only one code can be used per transaction.
  • Codes can only be applied to full price items (they are not available on sale items).
  • Codes are non-transferrable and no cash alternative is available.
  • Orders must be made prior to 23:59 on the closing date, if specified.
  • All offers are subject to stock availability.
  • Offers are subject to change at any time.
  • All other Jewel Tree London Terms and Conditions apply.
  • Offer codes cannot be used in conjunction with gift vouchers.

ACCESS

Access to this website is permitted on a temporary basis, and we reserve the right to withdraw or amend the services without notice. We make no warranty that this site will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that this site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the materials. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through this site.

ENTIRE AGREEMENT

These terms and conditions set out the entire agreement between you and JEWEL TREE LONDON the trading name of ZAMA-NATH LONDON LIMITED in respect of the sale, purchase and use of the goods. They supersede any previous agreement or understanding in relation to the subject matter hereof. No variation of these terms and conditions are binding on us unless agreed by us in writing.

JEWELLERY CARE
LOOKING AFTER YOUR JEWELLERY

To keep your jewellery looking their best, always make sure that every piece is individually stored in an airtight plastic bag or within a soft lined pouch or box to stop them being scratched or tangled. Every piece that you purchase from us, will come with an airtight plastic pouch, suede pouch and a beautiful box to inspire you to take good care of your purchase.

  • Coil chains gently to prevent damage or tangling up in storage.
  • Don’t yank or pull chains.
  • Use a soft, lint free cloth to keep silver, 18ct yellow and rose gold jewellery looking shiny and lustrous. A silver cleaner can also be used to clean sterling silver pieces
  • Do not use tissue paper or paper towels to clean metal as they can cause scratching.
  • We strongly recommend removing jewellery when you shower or bathe and particularly when on the beach, in the sea or in chlorinated water.
  • Do not leave your jewellery in the bathroom because your silver pieces will tarnish faster.
  • Do avoid spraying perfumes or applying creams directly onto your jewellery.
  • Since many gemstones are quite delicate, hot water, harsh chemicals and cleaners should be avoided at all times. We advise cleaning your precious stones with a clean, soft, damp cloth after wearing. Ensure that the stone is nice and dry before storing away. Do not use tissue paper or paper towels to clean gemstones as they can cause scratching.
  • We do not add Nickel to our Jewellery, however there can be small traces. A small number of people who are hypersensitive may suffer a reaction.

ETHICS

We guarantee that the gemstones in our jewellery have been purchased from legitimate sources.

PRODUCT GUARANTEE POLICY

Every piece of Jewel Tree London is guaranteed for 10 months from its original purchase date, under normal conditions of wear and tear. This guarantee includes the 18ct gold and 18ct rose gold plating.