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Privacy Policy

1.   INTRODUCTION

  • This website jeweltreelondon.com (the “Site”) is provided and operated by ZAMA-NATH LONDON LIMITED (“we”, “us” or “our”). We take the privacy of your information very seriously and believe that it is important for you to know the types of information we collect from the Site and how we treat information we may receive from you.
  • By using the Site and purchasing any products via the Site (“Product(s)”), you are agreeing to be bound by this privacy policy in respect of the information we collect about you (“Privacy Policy”).
  • This Privacy Policy should be read in conjunction with our Website Terms and Terms of Sale (if you purchase any Products).

2.   PERSONAL INFORMATION

We may collect and store the following personal information about you:

  • certain information required to register with the Site (including title, first and last name, telephone number, email address and delivery and invoice address);
  • details of any requests for Products you make through the Site;
  • billing information such as your credit card number and expiry date; and
  • other information you generate as a result of Site interactions.

3.   AUTOMATED COLLECTION

We may automatically collect information such as the type of internet browser and operating system you use, the Internet Protocol (IP) address of the computer you are using, the website from which you linked to our Site and the website you visit as you leave the Site. We use this information to collect broad demographic information about the visitors to the Site and to improve the Site’s content and to help us understand how users are interacting with the Site and services provided.

4.   COOKIES

  • When you visit the Site we may store some information (commonly known as a “cookie”) on your computer. Cookies are pieces of information that a website transfers to your hard drive to store and sometimes track information about you. Among other uses, our website uses “cookies”, which are designed to make our website overall more user-friendly, effective and safer – for example when it comes to speed up navigation on our platform. In addition, cookies enable us to measure about the frequency of page views and general navigation. Cookies are small text files that are stored on your computer system. We point out that some of these cookies are transferred from our server to your computer system, this is mostly dealing with so-called “session cookies”. “Session cookies” are characterized by the fact that they are automatically deleted after the browser session from your hard drive. Cookies are specific to the server that created them and cannot be accessed by other servers, which means that they cannot be used to track your movements around the web. Other cookies remain on your computer system and allow us to recognize your computer system during your next visit (so-called „persistent cookies“). Of course you can reject cookies at any time if your browser permits.
  • Cookies can be categorised in accordance with the categories found in the ICC UK Cookie guide as set out below:

(a) strictly necessary cookies – these cookies are essential in order to enable you to move around a website and use its features and enable services you have specifically asked for. Consent is not generally required for these cookies;

(b) performance cookies – these collect information about how visitors use a website, for example, by recording which pages users go to most often (usually on an anonymous basis);

(c) functionality cookies – these cookies allow a website to remember the choices a user makes, such as a user name or language preference; and

(d) targeting or advertising cookies – these collect information about a user’s browsing habits and are usually placed by advertising networks with the website operator’s permission.

  • Cookies can also be categorised in accordance with how long they are saved on your device. “Session cookies” are short-term cookies that are only saved on the computer’s memory for the duration of a user’s visit to the website, whereas “persistent cookies” remain saved in the computer’s memory for a set period of time, even after the browser session has ended.
  • You can block or erase cookies from your computer if you want to (your browser’s help screen or manual should tell you how to do this), but certain parts of the Site are reliant on the use of cookies to operate correctly and may not work correctly if you set your browser not to accept cookies.
  • Unless you have adjusted your browser setting so that it will refuse cookies, our system will set cookies when you navigate around the Site. By using our Site you consent to our use of cookies.

5.   USE OF PERSONAL INFORMATION

  • Our primary purpose in collecting user information is to provide you with a safe, smooth, efficient and customised experience and to provide the Product(s) you may have requested.
  • By using our Site and providing your personal information, you agree that we may use your personal information in order to:

(a) administer the Site;

(b) process your order(s), including dispatch, payment and returns (if applicable);

(c) collect payment for any Products we provide to you;

(d) make general improvements to our Site and the Products we offer;

(e) analyse how customers are making use of the Site;

(f) resolve disputes and troubleshoot problems;

(g) enable third parties to carry out technical, logistical or other functions on our behalf;

(h) prevent, detect and investigate potentially prohibited or illegal activities (including fraud and abusive use of the Site), and enforce our Website Terms and Sale Terms; and

(i) notify you of certain offers and new products (subject to your right to unsubscribe or opt-out).

 6.   SHARING PERSONAL INFORMATION

  • Credit or debit card payments will be collected by us. In order for payments to be processed you may need to provide some necessary details to our payment processor. We tell you about this at the point we collect that information on the Site.
  • We may also share your personal information with:

(a) other companies we have instructed to provide services or goods for us;

(b) law enforcement agencies, other governmental agencies or third parties if we are required by law to do so; and

(c) other business entities should we plan to merge with or be acquired by that business entity, or if we undergo a re-organisation with that entity.

  • Except as expressly set out in this Privacy Policy, our Website Terms or our Terms of Sale, we will not disclose any of your personal information without your permission.

7.   LINKS TO AND FROM OTHER WEBSITES

  • We cannot be responsible for the privacy policies and practices of other websites even if you access them using links from our Site and we recommend that you check the policy of each website you visit and contact its owner or operator if you have any concerns or questions.
  • In addition, if you linked to this Site from a third party website, we cannot be responsible for the privacy policies and practices of the owners or operators of that third party website and recommend that you check the policy of that third party website and contact its owner or operator if you have any concerns or questions.
  • You are not entitled (nor will you assist others) to set up links from your own website(s) to the Site (whether by hypertext linking, deep-linking, framing, toggling or otherwise) without our prior written consent, which we may grant or withhold at our absolute discretion.

8.   SECURITY AND STORAGE OF PERSONAL INFORMATION

  • Although we maintain safeguards to protect your personal information from unauthorised or inappropriate access, the transmission of information via the internet is not completely secure and we cannot guarantee the security of your personal information transmitted to us or provided through the Site.
  • As part of our service of providing Products to you through the Site, the information you provide to us may be transferred to countries outside of the European Union (“EU”). By way of example, this may happen if any of our servers are from time to time located in a country outside of the EU or one of our service providers is located in a country outside of the EU. These countries may not have similar data protection laws to the UK. If we transfer your information outside of the EU in this way, we will take steps with the aim of ensuring that your privacy rights continue to be protected as outlined in this Privacy Policy.
  • If you use the Site while you are outside the EU, your information may be transferred outside the EU.

9.   OPT-OUT

Where we use your personal information for mailing purposes, you will have the right to unsubscribe at any time. To unsubscribe just click on the unsubscribe link of any marketing email that you receive from us. If you have an online account you can opt out on the My Details page.

10.   CONTACTING US

If you have any questions about this Privacy Policy, please contact us.

11.   CHANGES TO THIS PRIVACY POLICY

We may amend this Privacy Policy at any time by posting the amended terms on the Site. All amended terms will automatically take effect immediately on posting. Please check this Privacy Policy periodically to inform yourself of any changes. In continuing to use the Site you confirm that you accept the then current terms and conditions in full at the time you use the Site.

WEBSITE TERMS OF USE

1.   INTRODUCTION

  • This website jeweltreelondon.com (the “Site”) is provided and operated by ZAMA-NATH LONDON LIMITED (“we”, “us” or “our”). We take the privacy of your information very seriously and believe that it is important for you to know the types of information we collect from the Site and how we treat information we may receive from you.
  • Your use of the Site is subject to these website terms and conditions (“Website Terms”) which tell you the basis on which you may make use of the Site.
  • Whether you register with us or not you will be bound by these Website Terms in full and you also agree to be bound by the terms of our Privacy Policy which explains the use we are authorised to make of your personal information.
  • Your purchase of products which we supply to you through the Site (“Product(s)”) is subject to our Terms of Sale.
  • Please read these Website Terms carefully. Together with our Privacy Policy and, if you purchase Products through the Site, our Terms of Sale, they govern our relationship with you.
  • We may amend these Website Terms at any time by posting the amended terms on the Site. All amended terms will automatically take effect immediately on posting. Please check these Website Terms periodically to inform yourself of any changes. In continuing to use the Site you confirm that you accept the then current Website Terms in full at the time you use the Site.

2.   ZAMA-NATH LONDON LIMITED for JEWEL TREE LONDON

  • We are ZAMA-NATH LONDON LIMITED, a company registered in England and Wales at Companies House.
  • You can contact us by email at customercare@jeweltreelondon.com or (+44) 075863 08119

3.   REGISTRATION

  • In order to become a registered user of the Site and purchase our Products you will be required to provide some basic personal information.
  • You agree that all information supplied on registration is true and accurate and will be kept up to date at all times. We will use the information provided to us to contact you.

4.   USE OF THE SITE

  • We have made this Site available to you for your own personal non-commercial use. We may modify, withdraw or deny access to this Site at any time.
  • If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must keep this safe and treat such information as confidential, and you must not disclose it to any third party.

5.   INTELLECTUAL PROPERTY

  • The Site and all of its contents including, without limitation, all text, software (including source codes), trademarks, logos, designs, images, photographs, audio visual materials, written materials and any other form of material (“Website Content”) is owned by us or licensed to us by third parties. The copyright and all other intellectual property rights in all Website Content (whether registered or unregistered) is owned by us or our licensors. Any rights or licenses of the Website Content not expressly granted by these Website Terms are reserved.
  • Except as set out in these Website Terms your use of the Website Content without our written permission is strictly prohibited. You may print off one copy, and may download extracts, of any page of the Site for non-commercial, personal use provided that:
  1. you do not modify, distribute, publish, transmit, display, reproduce, create derivative works from, sell, license or otherwise use the Website Content without our written permission;
  2. no graphics are used separately from accompanying text;
  3. our copyright and trademark notices appear in all copies and you acknowledge this Site as the source of the material;
  4. that the person to whom you provide these materials is made aware of these restrictions.
  • You may not systematically extract and/or re-utilise parts of the Website Content without our express written consent. In particular, you may not utilise any data mining, robots, or similar data gathering and extraction tools to extract (whether once or many times) for re-utilisation any substantial parts of this Site without our express written consent.
  • In the event that you are found by us to have breached the terms of this clause 5 then we reserve the right to terminate without notice your use of the Site without limiting any other rights and remedies we may have.

6.   WARRANTY

  • We do not guarantee that the Site will be compatible with any hardware or software which you may use.
  • We do not warrant that the Site will be uninterrupted or error free.
  • The Site is provided on an “as is” basis without warranties of any kind, either express or implied, including, but not limited to, warranties of title or implied warranties of merchantability or fitness for a particular purpose, other than those warranties which are implied by and incapable of exclusion, restriction or modification under the laws of England and Wales.

7.   LIABILITIES

  • The information contained on the Site is given for general information and interest purposes only. We shall not be liable, regardless of the cause or duration, for any errors, inaccuracies, omissions, or other defects in, the information contained within the Site (including the reliance upon any such information), or for any delay or interruption in the transmission thereof to you, or for any claims or losses arising therefrom or occasioned thereby. Specifically, please note that some products may appear slightly larger or smaller than actual size due to screen defaults and photography techniques.
  • We will not be liable for any third party claims or any business, financial, economic loss or any loss of profit nor for any consequential or indirect loss (such as lost reputation or lost opportunity) whether foreseeable or unforeseeable, arising as a result of your use of the Site whether such loss is incurred or suffered as a result of our negligence or otherwise.
  • We accept no liability for viruses and you are advised to take all appropriate safeguards before downloading information or images from the Site.
  • Nothing in these Website Terms will limit our liability for:
  1. fraud;
  2. death or personal injury caused as a result of our negligence; or
  3. any matter for which it would be unlawful for us to exclude or to attempt to exclude our liability.

8.   CANCELLATION

  • On receipt of an email by you to us cancelling your registration we will terminate your registration.
  • We reserve the right to terminate your registration immediately without notice if in our opinion you have breached these Website Terms.

9.   NOTICES

  • We request that all information included in your registration is accurate, current and complete.
  • All notices sent to you will be sent to the email address provided with your registration details (as updated by you). By accepting these Website Terms you give your consent to receive communications from us by email.
  • Personal information that you supply to us will not be disclosed by us to any third party save in accordance with our Privacy Policy. You agree that we may use the personal information supplied by you in accordance with our Privacy Policy.

10.   LINKS TO AND FROM OTHER WEBSITES

  • The Site may include links to other websites or material.
  • We are not responsible for content on any website outside the Site. Please see our Privacy Policy for more details.

11.   MISCELLANEOUS

  • No failure or delay by us in exercising any right or remedy provided by law or under these Website Terms and no single or partial exercise of any such right or remedy shall impair the right or remedy, or operate as a waiver or variation of it, or preclude its exercise at any subsequent time.
  • We will not be responsible for any breach of these Website Terms caused by circumstances beyond our reasonable control.
  • If any provision of these Website Terms is found to be invalid or unenforceable by a court, it will be deleted from the rest of these Website Terms which shall remain unaffected.
  • These Website Terms (and any document expressly referred to in them, including the Terms of Sale and Privacy Policy) represent the entire agreement between you and us in relation to the subject matter of any Contract.
  • These Website Terms are governed by and construed in accordance with the laws of England and Wales. You agree, as we do, to submit to the non-exclusive jurisdiction of the English courts.

TERMS OF SALE

1.   INTRODUCTION

  • This website jeweltreelondon.com (the “Site”) is provided and operated by ZAMA-NATH LONDON LIMITED (“we”, “us” or “our”). We take the privacy of your information very seriously and believe that it is important for you to know the types of information we collect from the Site and how we treat information we may receive from you.
  • Your use of the Site is subject to these website terms and conditions (“Website Terms”) which tell you the basis on which you may make use of the Site.
  • Whether you register with us or not you will be bound by these Website Terms in full and you also agree to be bound by the terms of our Privacy Policy which explains the use we are authorised to make of your personal information.
  • Your purchase of products which we supply to you through the Site (“Product(s)”) is subject to our Terms of Sale.
  • Please read these Website Terms carefully. Together with our Privacy Policy and, if you purchase Products through the Site, our Terms of Sale, they govern our relationship with you.
  • We may amend these Website Terms at any time by posting the amended terms on the Site. All amended terms will automatically take effect immediately on posting. Please check these Website Terms periodically to inform yourself of any changes. In continuing to use the Site you confirm that you accept the then current Website Terms in full at the time you use the Site.

2.   ZAMA-NATH LONDON LIMITED for JEWEL TREE LONDON

  • We are ZAMA-NATH LONDON LIMITED, a company registered in England and Wales at Companies House.
  • You can contact us by email at customercare@jeweltreelondon.com or (+44) 075863 08119

3.   SALE CONTRACT

  • Orders are submitted via the Site as set out in this clause.
  • Once you are ready to make a purchase, click on “add to Shopping Bag” to add the Product(s) you wish to purchase to your Shopping Bag. Then proceed by clicking “proceed to purchase” to log into our secure servers to complete your Order.
  • If this is your first purchase on our Site you will have the option to register and create an account with us using your email address and you will also be asked to create a password. You must keep this password confidential and not disclose it to any third party. You will then be asked to input your address. The address that you register with must be the address that the card statement is sent to, however you can use a different delivery address if you so wish.
  • If you have already registered with us you may enter your sign in details to access your account.
  • Once signed in or registered, as the case may be, you must select your preferred method of delivery (if any delivery charges are payable these will then be added to the amount you will be charged), confirm you wish to make an Order and consent to the Terms of Sale. You will then be asked to confirm your delivery address and input your payment details.
  • Once you have finished compiling the Order, you will be asked to confirm that it is correct. If it is not correct, you can revisit your Order and correct the mistakes before confirming and submitting your Order to us. It is your responsibility to ensure that your Order is correct before submitting it to us.
  • We will then send you a confirmatory email (including your order reference number) to acknowledge that we have received your Order (“Confirmation”). This is sent to the email address you register with us. After sending you the Confirmation we will process the payment details you have given to us to take payment for your Order.
  • If and when we are able to do so, we will send you a second email confirming dispatch of the Product(s) to the delivery address you have requested and giving you estimated timescales for delivery.
  • Your Order will be accepted by us when we send the second email to you confirming your Order and dispatch of the Product(s) and it is at this point that a legally binding contract between us is formed (“Contract”).
  • If we are unable to fulfill your Order, you will receive an email from us informing you that the Order has not been accepted and we will refund the payment to you.
  • If you discover a mistake with your Order please notify us immediately and please do this before we send the second email (as referred to in clause 3.8 above). We are unable to rectify mistakes after this time, although you still have the rights to cancel described below.

4.   GIFT MESSAGES

  • Please note that we are unable to process any order or gift card messages using profanities or inappropriate language which may be submitted as part of your Order. Where possible, we will contact you to seek an alternative gift message and this will be done before we send you the second confirmatory email in respect of your Order.

5.   PRICE

  • When you submit your Order, you are offering to buy the Product(s) at the price set out in the Order. All prices are inclusive of VAT. Shipping costs (where applicable) and any import duty and taxes incurred will be added to the total amount due when you view the Product(s) in your Shopping Bag. The total cost for the Product(s) and delivery charges will be displayed before you confirm your Order and will be set out in the confirmatory email you receive from us.
  • Our prices may change at any time. If we discover that the price has changed or that there has been a pricing error when we receive your Order we will contact you and ask if you wish to proceed at the correct price. If you confirm that you do wish to proceed, please remember that we will still not be under an obligation to supply the Product(s) until we have sent you the second email confirming your Order.

6.   PAYMENT

  • All payments must be made at the time of our Confirmation. Payment for all Products must be by credit or debit card. We accept payment with Visa, MasterCard, American Express, Maestro cards and Paypal. If we are unable to accept or fulfill your Order for any reason then we will refund any money paid by you in respect of the Order. We will not dispatch the Product(s) until we receive payment in full.
  • For payment by card, all credit and debit cardholders and bank account holders respectively may be subject to authorisation and authentication. If the issuer of your payment card or our service provider refuses to, or does not for any reason authorise or validate the payment, we will not be liable in these circumstances for any delay or non-delivery in respect of the Product(s) which you have ordered as a result.
  • To ensure safe shopping, we are Verisign certified.
  • We do not hold any of your debit or credit card details anywhere on the Site. They are passed securely to our payments processor for authorisation by your bank.

7.   PROMOTION AND OFFER CODES

  • To redeem a promotion or offer code (“Code”), add the Code to the “Voucher / Offer Code” box on your Shopping Bag page of the Site and click “Update”.
  • Only one Code can be used per Order and Codes can only be applied to full price Product(s). They are not available on sale items.
  • Codes are non-transferrable and no cash alternative is available.
  • All Orders which may be placed using a Code must be made prior to 23:59 on the closing date, if specified.

8.   DELIVERY

  • We aim to deliver Product(s) to the delivery address you have requested in your Order within the time set out in our second confirmatory email but we cannot give an exact or guaranteed delivery date.
  • If we have not delivered the Product(s) to you within 30 (thirty) days of the date of the Contract, or any other date that we may agree with you, then you may cancel the Contract and we will refund any money paid by you.
  • Ownership of the Product(s) will pass to you on delivery.

9.   DAMAGE OR DEFECTIVE PRODUCT(S)

  • Subject to any specific warranties we offer in relation to any particular Product(s), or those which are implied by law, we do not offer any warranty or guarantee on our Product(s).
  • You should inspect the Product(s) when you receive them for defects or damage. If you find a defect or damage you must contact our Customer Care Team as soon as possible with you order reference number to hand.
  • If the Product(s) are found to be damaged prior to delivery to you, or defective (through no fault of your own wearing or use), we will repair or replace the Product(s) or refund the price paid by you, including any delivery charges you paid, provided that you have not worn or used and damaged the Product(s). We will either refund the cost of the return of the Product(s) to us by you or send you a prepaid parcel, which you can use to return the Product(s).
  • If you would prefer repair or replacement of the Product(s) please contact us and we will replace the Product(s) at no extra charge to you where this is reasonably practicable.

10.   EXCHANGES AND RETURNS POLICY

  • We are happy to offer you an exchange or refund within 14 days of purchase.
  • This does not include items purchased on Sale items or purchase used with any promotional codes.
  • As a rule we do not allow return of earrings purchased, however, please be reassured that you can always drop in an email so that we can help you as best as we can.
  • We will refund the price of the Product(s) in full (subject to any deduction we are entitled to make due to your use of or damage to the Product(s), or any unnecessary handling by you). If you have selected a delivery method other than the Free standard delivery method, we are unable to refund that delivery charge. All other cancellations and refunds are at our sole discretion.
  • We will refund any money received from you using the same method originally used by you to pay for your purchase, unless agreed otherwise.
  •  Goods purchased online must be returned to us in perfect condition and in their original packaging in order for us to process an exchange or refund. You have a legal obligation to take reasonable care of the Products while they are in your possession. If you fail to comply with this obligation, we may have a right to deduct the cost of any deterioration, up to the price of the Product(s), from the refund to which you are otherwise entitled.
  • To return (or exchange) the Product(s), you should package the parcel securely using the original packaging (making sure you include a note of your name and address (enclosing the exchange / returns form and the delivery note) and then return it to us, by hand, courier or by recorded delivery mail or other form of certified mail to the following address: “Returns Customer Care, ZAMA-NATH LONDON LIMITED, 2nd-3rd Floor, 39 St Charles Square, London W10 6EN, United Kingdom”.
  • For exchanges, if the value of the new Product(s) exceeds the original value of the Product(s), you will be required to pay the difference. Should the value of the new Product(s) be lower than the original value, the difference will be credited to the credit or debit card originally used for the Order.

11.   LIABILITY

Nothing in these Terms of Sale will limit our liability for:

  • fraud;
  • death or personal injury caused as a result of our product or negligence;
  • breach of any obligations implied by section 12 of the Sale of Goods Act 1979; or
  • any matter for which it would be unlawful for us to exclude or to attempt to exclude our liability.
  • Our aggregate, total liability to you for all damages, injury, losses and causes of action (whether in contract, tort or otherwise) arising from any Contract with you shall be limited to the price of any Product(s) you may order through our Site and is strictly limited to losses that were reasonably foreseeable. Losses are foreseeable where they could be contemplated by you and us at the time the Order is placed.

12.   NOTICES

  • All notices sent to you will be sent to the email address provided with your registration details (as updated by you). By accepting these Terms of Sale you give your consent to receive communications from us by email.
  • Personal information that you supply to us will not be disclosed by us to any third party save in accordance with our Privacy Policy.
  • You agree that we may use the personal information supplied by you in accordance with our Privacy Policy.

13.   MISCELLANEOUS

  • We advise you to print a copy of your Order and these Terms of Sale for your information and safe keeping.
  • No failure or delay by us in exercising any right or remedy provided by law or under these Terms of Sale and no single or partial exercise of any such right or remedy shall impair the right or remedy, or operate as a waiver or variation of it, or preclude its exercise at any subsequent time.
  • A person who is not a party to a Contract is not entitled to enforce any of its terms (including these Terms of Sale) under the Contracts (Rights of Third Parties) Act 1999.
  • No variations of these Terms of Sale are binding unless agreed by us in writing.
  • These Terms of Sale (and any document expressly referred to in them, including the Website Terms and Privacy Policy) represent the entire agreement between you and us in relation to the subject matter of any Contract.
  • These Terms of Sale are governed by and construed in accordance with the laws of England and Wales. You agree, as we do, to submit to the non-exclusive jurisdiction of the English courts.