Warranty & Repairs
If you can't find the information you are looking for, then please feel free to contact us.
Every hand crafted unique design from Jewel Tree London is guaranteed for 12 months. This means that we offer you a free re-plating (not vermeil) and repair services from the date of purchase.
Please be reassured that we strive to offer you an excellent customer service and look forward to helping you sort out your case as fast as possible
For any production fault, you can email us at: firstname.lastname@example.org
Don’t forget to include your order number and a clear photo of the damaged item.
- If we are able to repair/exchange your piece, we will send you the shipping instructions
- All repairs are subject to shipping charges, to be borne by you
- We reserve the right to deny unreasonable repairs, this includes and not limited to, items adjusted by a person or company other than Jewel Tree London or items returned for any reason other than a manufacturing fault
- Gold Vermeil plated pieces will eventually fade with time subject to normal conditions of wear and tear. The nature of how the piece is worn and cared for can significantly affect the speed of fading